![]() I'm glad my pool is running again, but have mixed emotions about Gohlke service. That's NOT what happened and then I got sticker shock for a $10 part. Yes, Gohlke did help me out in a timely manner when my other pool company was unresponsive, but $225? I was told when I scheduled the service call that the technician would come out, diagnose the problem and give me an estimate BEFORE doing any work. worked!!! He sent me an invoice via email for $225 for 5 minutes worth of work and literally a $10 part if you look it up on Amazon? The cost to fix the previous capacitor at my old house was around $50. He then went to his truck, got a new capacitor and installed it. He said a new pump would be about $1200 or a high efficiency pump around $2000. The previous owners put the pool in at least 1 to 2 years AFTER the house was built, so the pump can't be more than 4 years old. He suggested that with the parts shortages that I might want to consider replacing the whole pump, not just the motor, because it looked old. He told me we could try that, but there would be now warranty on the work. I told him you are the expert, but based on previous experience at my former residence/pool, that I thought it might be the capacitor. They came out today and I explained the problem to the Technician. The immediately scheduled a service call for Wednesday (2 days) which I found acceptable. I told them that I was a new customer and that my pump would not come on. I was told that would contact the Supervisor again and he would contact me about the Pool Tech and also to schedule service. After the pump problem on Sunday, I called back on Monday asking why I had not been contacted already and to see about getting service scheduled. I was told that the Supervisor would be notified and would call me. I called Cust Svc to see why he didn't call me as I had asked as there had been a couple of times that the pool was on the verge of turning green and I had to scrub the walls, so I wanted to discuss with the Pool Tech. ![]() ![]() He didn't call me and his work bucket was in the photo probably 2 feet from where I had left the pool pda and note. They send an email showing that they have been there and status of your pool, including a photo of your pool. Pooltroopers services our pool and I had left a not for the Pool Tech to call me last Friday when he came out. We have a saltwater pool, so it's imperative that it run approx 10 hours per day in this heat to convert chlorine. problem with our pool until Sunday when the pump wouldn't turn on. We moved in almost 2 years ago and never had a. First, I want to thank Gohlke Pools for being responsive to my needs.
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